FAQ

What Is A Cloud Phone System?

A cloud phone system is hosted in the cloud, which means that data is stored in a secure server which you can reach over the internet. A cloud phone system replaces traditional land lines, and is usually hosted by a third-party provider like Storm Communications. This make it easier for your company to be anywhere in the world no matter your size.

What is VoIP and how does it work?

VoIP (Voice over Internet Protocol) takes analog audio signals from your phone and turns them into digital data, and transfers them over the Internet. VoIP works just like a regular phone with just one key difference – how the phone call actually gets to your business. Instead of using the high priced telephone company’s wiring, VoIP routes your phone calls directly to your telephone using your high speed internet connection. What’s changed is that you don’t pay a big bill to use the phone company’s wires.

Is it reliable?

We use state of the air datacenters with multiple nationwide fault-tolerant networks with built-in redundancy. When reliability in your phone service should be a given, we deliver with 99.99% annual up time as a trusted leader in telecommunications.

Can we keep our current business phone number?

Absolutely! This is no problem for us as we know how important your phone numbers are to your business. Once your account is setup with StormPBX we submit the proper paperwork to your current provider requesting they move them to our network. Then in a short time the numbers are live in your StormPBX. This process can take as little as a few days.

Will making or receiving calls be any different?

You won’t know the difference. In fact, most people forget that they changed phone communication technologies, but they get a reminder when they get the reduced bill.

I need a new phone system for my business, what is my next step?

Just call 727-3147077 or fill out the Contact Us form and one of our Storm Team specialists will help you. Our friendly experts will walk you through all of the options you have in a no pressure environment.

We are moving and I’m in charge of buying the new phone system. Can you help?

We helping companies that are moving is our specialty. We can take your phone system to a higher level and save you up to 70%! The boss will think you’re a hero and everyone gets cool new hi-tech phones.

Can I change Plans or cancel at any time?

StromPBX does not have longer term contacts that lock you in for year and year. We believe this is your choice to stay with us and we do not force you by some contact. We charge month to month and you can cancel at any time with no penalties. This also lets you expand or contract with the growth of your business. Simply call us and we’ll will help you instantly upgrade or downgrade as much as you need.

Are there additional costs?

Your only cost is for the IP Phones and your high speed internet. You must maintain high speed internet to use any VOIP service.  We sell our IP phones for below market price and it’s yours. For some reason you cancel our service the phones are compliable with almost all other hosted provider. We do not offer flashy “special ends this month, free phones”. This just triples the cost of the phone for you and in most cases this is a lease. if wanted to cancel their service you would have to return the phones.

FAQ didnt solve your problem?

Here are several ways to contact us

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Didn’t find what you need and your potently a new customer and want to learn more call us at 877-755-5175 or fill our Contact Request form.

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Didn’t find what you need and your exciting customer, please visit our support page or call your Storm Support Team.